Our courier service partner company is POSLAJU / J&T.
No CASH ON DELIVERY options are allowed until year 2022 due to pandemic of COVID-19.
All parcel shipping fees is base according to weight.
Maximum 1 month undeliverable product will be get 100% full refund, if only due to:
1- POSLAJU lost item being reported
2- If we didnt process the product
1. Please see individual product sales pages for information about delivery and shipping charges, where applicable.
2. All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and provide the estimated date of delivery.
3. Items offered on our website are only available for delivery to addresses in Malaysia. Any shipments outside of Malaysia are not available at this time.
4. An estimated delivery time will be provided to you once your order is placed.
5. Delivery times are estimates and commence from the date of shipping, rather than the date of order. We make every effort to fulfill your order within 3 business days from shipping date. Business day mean Saturday to Thursday, except holidays.
6. Please note we do not ship on Friday. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
7. Cash on Delivery (“COD”) is available for specific products only and only for Lorong 10, Taman Sejati Indah, 08000 Sungai Petani, Kedah (Please see individual product sales pages for information).
Damage item in Transport
If there is any damage to the packaging on delivery, contact us immediately.
Return for any problem item
1. We accept returns within 7 days for any problem or damaged product. We will arrange replacement to you subject to receipt of returned item with receipt or proof of purchase, we will fully examine it to verify the problem within a reasonable period of time and notify you whether you are entitled to a return/replacement via email.
2. To follow-up on the status of your return/replacement, please contact us
3. We do the best immediate services to meet your satisfaction. Thank you